CRM Stage article:
Review of iZeno SMS for SugarCRM
By Josh Sweeney on 20 Jan 2011
Edited: 07 Jul 2011
In a world were email is on almost every device and each person could be getting hundreds of thousands of emails per day, businesses need a different option to connect and send messages quickly. SMS provides a medium that stands out across all users and enables an immediate connection that can’t get blocked by spam filters. SMS is also usually the one ring tone that isn’t turned off unlike email messages on mobile devices. By integrating SMS with SugarCRM, businesses have a new medium to connect with customers and alert internal users of high priority items.
The iZeno SMS module for SugarCRM provides integration between SugarCRM and the iZeno SMS service. From our analysis the SMS module integrates into almost every useful area of SugarCRM in both SugarCRM CE and SugarCRM Pro. iZeno promotes the key features as:
“Mail merge for SMS Template (Like email template)”
“Enable SMS sending for all modules like activities and storing logs of SMS history (like emails)”
“Select fields to be used for SMS module.”
“Enable SMS module to work with SugarCRM workflow management.”
“Enable SMS module to work with SugarCRM Campaign management.”
We reviewed version 1.1.2 ( latest ) of the SMS module on SugarCRM Pro 6.0 and found that it integrated in areas such as Campaigns, Views, Workflows and Actions.
The iZeno module itself is a free download that includes 2 SMS credits so that you can see it in action. At first glance we found the credit purchase screen is a little misleading but after a deeper look we determined that it wasn’t 100 credits for $100 but a $100 purchase with the rate determined by destination as outlined in the SMS Rate Table.
If your business and SugarCRM users are heavy users of SMS with regards to customers or they enjoy receiving SMS on high priority items then the iZeno SMS module for SugarCRM is a cost effective solution. for more information on the iZeno SMS for SugarCRM product take a look at the resources below.
Download iZeno SMS
Installing iZeno SMS for SugarCRM
iZeno SMS Module for SugarCRM 6.0
iZeno SMS for SugarCRM Product Page
iZeno SMS Rate Sheet