In a world were email is on almost every device and each person could be getting hundreds of thousands of emails per day, businesses need a different option to connect and send messages quickly. SMS provides a medium that stands out across all users and enables an immediate connection that can’t get blocked by spam filters. SMS is also usually the one ring tone that isn’t turned off unlike email messages on mobile devices. By integrating SMS with SugarCRM, businesses have a new medium to connect with customers and alert internal users of high priority items.

The iZeno SMS module for SugarCRM provides integration between SugarCRM and the iZeno SMS service. From our analysis the SMS module integrates into almost every useful area of SugarCRM in both SugarCRM CE and SugarCRM Pro. iZeno promotes the key features as:

• “Mail merge for SMS Template (Like email template)”
• “Enable SMS sending for all modules like activities and storing logs of SMS history (like emails)”
• “Select fields to be used for SMS module.”
• “Enable SMS module to work with SugarCRM workflow management.”
• “Enable SMS module to work with SugarCRM Campaign management.”